All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

CHANGE OF MIND

, at Victoria Velvets ,Returns are accepted within 14 days of purchase. Please include a copy of your original order with your return or exchange of any unused or unopened products. The refund will be provided using your original payment method.

- We only offer a refunds where a manufacturing fault is present (Rips or Tears).

- Customers are responsible for inspecting the goods for fault and notifying Victoria Velvets within 7 days of receiving the goods should there be a fault. Items to be returned must be in perfect, original condition.

Please consider carefully before you purchase and feel free to ask us any questions you may have! 

RECEIVED THE WRONG ITEMS?

Apologies for any confusion or inconvenience caused by the mix up. We understand that mistakes happen and we are committed to resolving this issue for you. Please let us know how we can assist you further and we will do our best to make it right. Thank you for your understanding and patience. Please contact us within 7 days of receiving your parcel.

PROOF OF PURCHASE

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

• Register receipt

• Online Tax Invoice

• Financial statements such as a bank statement, credit card statement

FOR ALL REFUNDS & EXCHANGE ENQUIRIES, PLEASE CONTACT US AT:

Victoriavelvetsco@gmail.com